This Privacy Policy (the "Policy") describes how Klinr, LLC ("Klinr," "we," "us," or "our") collects, uses, discloses, and otherwise processes information about you when you access or use our websites, mobile applications, and related services (collectively, the "Platform").
This Policy applies when you create an account, request or provide services, communicate with other users, connect financial accounts through Stripe Financial Connections, or otherwise interact with Klinr.
1. Key Definitions
- "Client(s)" — individuals and/or businesses requesting services through the Platform.
- "Service Provider(s)" — independent service providers offering services through the Platform (e.g., cleaners, lawn care professionals, pet sitters, chefs).
- "User(s)" — Clients and Service Providers collectively.
- "Personal Data" — information that identifies, relates to, or could reasonably be linked to an identifiable individual.
- "Processing" — any operation performed on Personal Data (collection, storage, use, disclosure, deletion).
- "Stripe" — Stripe, Inc. and its affiliates, which provide payment processing, identity verification, fraud prevention, and Financial Connections. Stripe's processing is governed by Stripe's Privacy Policy.
- "Financial Connections" — Stripe's product enabling Users to connect bank accounts and share account data with Klinr and/or Stripe.
2. Scope and Relationship to Other Policies
This Policy governs Klinr's processing of Personal Data. Your use of the Platform may also be governed by Klinr's Terms & Conditions and other supplemental policies. In the event of a conflict, the more specific policy will control for that topic.
The Platform may link to or integrate with third-party services (including Stripe). Their privacy practices are governed by their own policies, not ours.
3. Information We Collect
We collect Personal Data in three primary ways: (A) information you provide, (B) information collected automatically, and (C) information from third parties.
A. Information You Provide to Us
Account and Profile Information
- Name, email address, phone number;
- Login credentials (e.g., password);
- Profile photo, service preferences, and other profile details;
- Service Provider details (service categories, availability, business name).
Service and Transaction Information
- Booking details (service location, date/time, scope notes);
- Messages between Users or with Klinr support;
- Ratings, reviews, and feedback;
- Customer support inquiries and dispute-related information;
- Receipts and transaction records.
Identity and Verification Information
To help protect the Platform, we (and/or Stripe on our behalf) may collect identity verification data from certain Users, such as government-issued ID information, selfie/liveness check, date of birth, and address.
B. Information We Collect Automatically
Device and Usage Data
- IP address, device identifiers, browser type, operating system;
- App version, pages/screens viewed, interactions, access times;
- Crash logs and performance data.
Location Data
- Approximate location derived from IP address;
- Precise location only if you enable device location permissions.
Cookies and Similar Technologies
We may use cookies, SDKs, pixels, and similar technologies to operate the Platform, remember preferences, detect fraud, and understand usage patterns. See Section 9.
C. Information We Receive From Third Parties
- Payment and Financial Partners (e.g., Stripe): payment status, charge outcomes, tokenized payment method details, and authorized bank account data via Financial Connections;
- Identity / Risk Partners (e.g., Stripe Identity): verification results and risk signals;
- Service providers: hosting, analytics, customer support tooling, communications providers;
- Referrals: if you join via a referral, we may receive limited referral metadata.
4. How We Use Your Information
A. Provide and Operate the Platform
- Create and administer accounts;
- Enable bookings, service delivery, and user communications;
- Provide customer support and respond to inquiries;
- Facilitate payments and transaction management.
B. Safety, Security & Fraud Prevention
- Detect, prevent, and investigate fraud, abuse, and suspicious activity;
- Enforce our policies and resolve disputes;
- Protect Users, Klinr, and the public.
C. Improve and Develop the Platform
- Analyze usage to improve features and user experience;
- Debug, conduct research, and test new services;
- Measure performance and effectiveness.
D. Communications
- Send service-related communications (booking confirmations, reminders, updates);
- Send administrative notices, security alerts, and policy changes;
- With your consent where required, send marketing communications (you may opt out).
E. Legal and Compliance
- Comply with applicable laws and regulations;
- Respond to lawful requests and legal process;
- Maintain records for tax, accounting, and compliance.
5. Legal Bases for Processing (Where Applicable)
Depending on your jurisdiction, Klinr relies on one or more of the following legal bases:
- Performance of a contract — to provide the Platform and process bookings/payments;
- Legitimate interests — fraud prevention, improving the Platform, securing operations;
- Consent — where required, such as certain marketing communications or device permissions;
- Legal obligation — recordkeeping, regulatory requirements.
6. Stripe, Payments & Financial Connections
Stripe as an Independent Controller
In many cases, Klinr and Stripe each act as independent controllers of Personal Data processed in connection with Stripe services. Stripe processes Personal Data in accordance with Stripe's Privacy Policy.
What Financial Connections May Collect
If you choose to connect a bank account through Financial Connections, Stripe may collect and process account owner information, balances, account numbers/details, and transaction information as made available by your financial institution and authorized by you.
How Klinr Uses Financial Connections Data
To the extent Klinr receives Financial Connections data, we may use it to confirm and verify payment accounts, reduce fraud and unauthorized activity, facilitate payouts to Service Providers, and comply with legal obligations.
Disconnecting Your Bank Account
You may disconnect a linked bank account through the Stripe interface or your account settings where available. If you disconnect, Stripe may stop ongoing collection of that account data, subject to legal and operational requirements.
7. How We Share Information
We do not sell Personal Data. We may share Personal Data in the following circumstances:
A. With Other Users (Platform Functionality)
- Clients and Service Providers may see limited information needed to complete a booking (name, profile, service details, messages, ratings);
- Contact and location details may be shared as necessary for service fulfillment and safety.
B. With Service Providers and Vendors
- Payment processing and financial services (e.g., Stripe);
- Cloud hosting and data storage;
- Customer support tools;
- Analytics, fraud detection, and communications vendors.
These vendors are authorized to process Personal Data only as needed to provide services to Klinr.
C. For Legal, Safety & Compliance
- Comply with law, regulation, or governmental request;
- Enforce our terms and policies;
- Protect rights, property, and safety of Klinr, our Users, or others;
- Detect/prevent fraud or security issues.
D. Business Transfers
If Klinr is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to standard confidentiality protections.
8. Data Retention
We retain Personal Data for as long as necessary to provide the Platform, maintain business records (payments, disputes, compliance), meet legal and accounting obligations, and resolve disputes and enforce agreements.
Retention periods vary by data type, context, and legal requirements. We may retain aggregated/de-identified information for longer periods.
9. Cookies, Analytics & Advertising
We may use cookies and similar technologies to operate the Platform and understand usage.
Types of Technologies
- Strictly necessary: essential for login, security, and basic functionality;
- Preferences: save settings and user choices;
- Analytics: measure usage and performance;
- Advertising/marketing (where applicable): measure campaign effectiveness.
Managing Cookies
You can control cookies through browser settings and, where offered, in-app preferences. Disabling certain cookies may affect functionality.
10. Security
We use reasonable administrative, technical, and physical safeguards designed to protect Personal Data. However, no security measure is perfect, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your credentials and for any actions taken under your account.
11. International Data Transfers
Klinr may process and store information in the United States and other countries where we or our service providers operate. If you access the Platform from outside the U.S., your information may be transferred to and processed in jurisdictions that may have different data protection laws. Where required by law, we implement appropriate safeguards for cross-border transfers.
12. Your Privacy Rights & Choices
Depending on where you live, you may have certain rights, such as:
- Access: request a copy of your Personal Data;
- Correction: request correction of inaccurate data;
- Deletion: request deletion (subject to legal/operational exceptions);
- Objection/Restriction: object to or restrict certain processing;
- Portability: request transfer of certain information;
- Withdraw consent: where processing is based on consent.
How to Exercise Rights
Contact us at [email protected] with the subject line "Privacy Request." We may verify your identity before responding. We may deny certain requests where legally permitted (e.g., fraud prevention, compliance recordkeeping).
Marketing Opt-Out
You may opt out of marketing emails using the unsubscribe link in those messages. Service-related communications (receipts, account alerts) may still be sent.
13. U.S. State Privacy Disclosures
If you are a resident of certain U.S. states (e.g., California, Texas, and others with comprehensive privacy laws), you may have additional rights. Klinr will respond to verified requests consistent with applicable law.
Categories of Personal Data collected may include identifiers, commercial information, internet/network activity, geolocation (approximate or precise if enabled), and in limited cases sensitive data for verification purposes. Sources include you, your device, and third parties such as payment/verification partners. Purposes include providing services, payments, fraud prevention, security, analytics, and compliance.
To exercise applicable state privacy rights, contact us at [email protected].
14. Children's Privacy
The Platform is not intended for children under 13 (or the applicable age required by local law). We do not knowingly collect Personal Data from children. If you believe a child has provided Personal Data to us, please contact us at [email protected] to request deletion.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will revise the "Last Updated" date when we do. If changes are material, we may provide additional notice (e.g., email or in-app notice) where required by law. Continued use of the Platform after an update means you understand the updated Policy applies.
16. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us:
- Klinr, LLC — Attn: Privacy
- Email: [email protected]
- Phone: (512) 580-3471
- Website: www.goklinr.com
- Address: Austin, TX